Frequently Asked Questions (FAQ)

What is emotional support and how is it different from therapy?

The emotional support offered by Cozyvoix is ​​based on compassionate listening and regular presence. Unlike therapy, we do not diagnose or offer medical treatment. Our personalized phone conversations are designed to help you overcome loneliness , express your emotions, and feel heard in complete confidentiality.

Is this a dating service?

No. Cozyvoix is ​​strictly platonic . We do not offer any form of flirting, dating, or romantic relationship. Our mission is to provide a space for sincere and friendly listening .

Are my conversations truly confidential?

Yes. Confidentiality is at the heart of our service. Nothing you share will be disclosed. Our advisors are trained and sign a commitment to absolute discretion.

Are you available at all times, like an emergency hotline?

No. Cozyvoix is ​​not a 24/7 emergency service. We operate by appointment. In case of a crisis, we encourage you to immediately contact emergency services (911) or a specialized helpline such as Talk Suicide Canada at 1-833-456-4566.

Does Cozyvoix replace therapy or medical follow-up?

No. Cozyvoix is ​​not a therapy or medical consultation service. We offer compassionate listening, emotional support, and human presence, but we do not make diagnoses or prescribe any treatments.

Do you offer this service outside of Canada?

For now, Cozyvoix is ​only offered in Canada.
International expansion is currently under development.

What happens if I cross the line or break the rules?

Our listeners have the right to end the conversation immediately in case of non-compliance:

Sexual topics, flirting, inappropriate language .

Harassment or disrespect.
No refund will be given in these cases.

Can I cancel or modify my subscription?

Yes, you are free to cancel or modify your plan at any time, with no hidden fees. We believe in flexibility and respecting your needs.

What happens if I miss my call or arrive late?

If you are more than 10 minutes late without notifying us, the call will be considered a missed call and will not be refunded .
We encourage you to let us know as soon as possible so we can see if rescheduling is possible.

What happens if I miss a session?

You can easily reschedule your session via our booking system, depending on available time slots.

Who are the people answering the calls?

Our listeners are trained in active listening, empathy, and emotional support. They are not psychologists, but professionals chosen for their ability to offer an authentic and reassuring presence.

Why choose a subscription rather than a single session?

Because loneliness and isolation don't disappear with a single conversation. A subscription provides continuity and stability, fostering real change and a better quality of life.

How does Cozyvoix work?

We offer a human and confidential space that helps you break the loneliness and feel heard.

Our process is simple and practical :

1. You book online,

2. You connect to your listener at the chosen time, and

3. You benefit from a safe and caring conversation just for you.

Who is this service for?

• For adults who feel isolated

• For overworked professionals who need a break

• For seniors seeking a reassuring presence

• For stay-at-home parents who wish to talk to an adult

• For students or expatriates far from their loved ones

• For anyone experiencing a major life change: separation, moving house, career change…

Can I regain my self-confidence through regular conversations?

Absolutely. Our clients find that regular emotional support helps them regain self-confidence , better understand their needs, and feel valued. The compassionate listening we offer isn't a one-off, but ongoing support to create real change.